General Terms and Conditions (GTC)

The following General Terms and Conditions apply to all online orders and reservations placed via the website gesundheitmitkata.at and the webshop shop.gesundheitmitkata.at that is part of it. The version of the General Terms and Conditions valid at the time of the order shall apply. Any deviating conditions shall only apply if they have been confirmed in writing in advance by the operator of gesundheitmitkata.at and shop.gesundheitmitkata.at.

The website shop.gesundheitmitkata.at is part of the website gesundheitmitkata.at, which is owned and operated by Katalin Karamán, Hauptstraße 118, 7444 Mannersdorf an der Rabnitz, Austria.

All product, service and price information on our websites is non-binding and subject to change. By ordering and booking an appointment, you are making an offer to conclude a sales contract.

We will confirm receipt of your order by e-mail. This confirmation does not constitute acceptance of the offer. As soon as the ordered goods have been delivered, you will receive a further confirmation by e-mail. The sales contract is only concluded by sending a written confirmation of delivery.

All information regarding the availability, delivery and delivery date of the products is for informational purposes only and is not binding.

If the ordered goods are not available in whole or in part, there is no right to conclude a contract. In such a case, we will inform you immediately. In the event of partial performance, the sales contract only applies to the goods confirmed and delivered to the buyer.

In the case of services, the start of the service is considered to be the conclusion of the contract. All information regarding the services - including price information - is for informational purposes only and will be discussed and finalized before the start of the service, taking into account individual needs, possibilities and requirements.

The contracting party is Katalin Karamán, Hauptstraße 118, 7444 Mannersdorf an der Rabnitz, Austria.

The withdrawal period expires fourteen days from the day on which you, or a third party other than the carrier indicated by you, acquires possession of the goods. If you have ordered several goods as part of a single order and they are delivered separately, the withdrawal period expires fourteen days from the day on which you, or a third party other than the carrier indicated by you, acquires possession of the last good.

To exercise the right of withdrawal, you must inform us (Karatin Karamán, Hauptstraße 118, 7444 Mannersdorf an der Rabnitz, Austria) by a clear statement (e.g. by post or e-mail) of your decision to withdraw from the contract concluded in accordance with the Ordering and Conclusion of Contract section. You can use the Return function of our website for this purpose, but this is not mandatory. If you use this option, we will immediately confirm receipt of your withdrawal on a durable medium (e.g. by e-mail).

To meet the withdrawal deadline, it is sufficient to send the notification of your exercise of the right of withdrawal before the end of the withdrawal period.

Due to their nature, our services can only be used in person, the contract is concluded during a personal meeting with the start of the service, the terms of which are agreed in person beforehand. It is possible to book an appointment for our services online, but the use of the services is not considered an online purchase and the 14-day right of withdrawal does not apply to them due to their nature.

The right of withdrawal also does not apply to the purchase of a gift voucher. By purchasing a gift voucher, you agree that the value of the gift voucher or the amount not purchased is non-refundable.

If you withdraw from the contract concluded in accordance with the Ordering and Conclusion of Contract section and the provisions described above, we will reimburse all payments received from you for the product concerned by the withdrawal without undue delay, but at the latest within fourteen days from the day on which we receive your notice of withdrawal. This includes the delivery costs if you wish to withdraw from the entire order (except for the additional costs incurred because you have chosen a delivery method other than the cheapest standard delivery method). If you do not withdraw from the entire order, we will not reimburse the delivery costs for the remaining goods. For the refund, we will use the same payment method as you used for the original transaction, unless we have expressly agreed otherwise. In no case will we charge a fee for the refund. We may withhold the refund until we have received the goods back or you have provided proof that you have sent the goods back, whichever is the sooner.

You must return the goods without undue delay and in any event not later than fourteen days from the date on which you communicated your withdrawal to:

Katalin Karamán

Hauptstraße 118

7444 Mannersdorf an der Rabnitz

Austria

The deadline shall be deemed to have been met if you send back the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods.

You shall be obliged to reimburse any diminished value of the goods resulting from handling other than that which is necessary to establish the nature, characteristics and functioning of the goods.

We will only deliver to the address provided when ordering, unless we have expressly agreed on a different delivery address. Delivery takes place from our warehouse and only within the European Union.

You can find information about delivery conditions and fees on the Delivery Information page.

If you order multiple products, we reserve the right to make partial deliveries. We will bear the resulting additional delivery costs. In the event of partial deliveries, your statutory rights remain unaffected.

The purchase price can be paid by bank transfer. The purchase price can be reduced by a valid gift voucher purchased from us, up to the maximum amount of its available balance, and the usable amount of the gift voucher is reduced by the amount used. The minimum value of the gift voucher can be 1 euro, or the equivalent in forints (we currently use an exchange rate of 400 HUF = 1 EUR on our websites and in our salon). If the usable amount of the gift voucher were to fall below this, we would not be able to ensure its registration and use.

We collect, process and store your personal data solely for the purpose of processing the order and in accordance with our data protection guidelines.

Payment of the purchase price is due upon receipt of our e-mail confirming receipt of the order (please check your spam folder as well!) and must be made no later than fourteen days after it becomes due, otherwise we have the right to cancel the order.

We will start the delivery after the full payment of the purchase price and its receipt on our account. The purchase contract is only concluded by sending a written confirmation of the delivery. If the purchase contract is not concluded for any reason, we will refund the full amount paid by you using the same payment method as you used for the original transaction (unless we expressly agree otherwise) without undue delay, but at the latest within fourteen days of the failure of the contract. We will not charge a fee for the refund in any case.

In the event of late payment, claims for compensation are subject to the applicable laws.

The statutory warranty provisions apply.

We would like to point out that there may be differences between the appearance of the products presented on the website and the delivered goods. Such differences do not entitle you to any claims for defects, provided that they do not affect the quality of the delivered goods.

If the delivered goods are defective, we will immediately arrange for the defect to be remedied. This remedy usually takes the form of a replacement delivery. The defective goods must be returned to us at our own expense, at our request, to Karamán Katalin, Hauptstraße 118, 7444 Mannersdorf an der Rabnitz, Austria.

The Oberpullendorf District Court of the Republic of Austria shall have jurisdiction to settle and adjudicate disputes relating to the interpretation, validity and/or application of these General Terms and Conditions.

Oberpullendorf District Court

Hauptstrasse 7.

7350 Oberpullendorf

Website: www.justiz.gv.at/obp

Telephone: +43 2612 42502 0

For alternative dispute resolution, you may also contact the following body:

Consumer Arbitration

Flachgasse 30/2. OG

1150 Vienna

E-mail address: office@verbraucherschlichtung.at

Website: http://www.verbraucherschlichtung.at

Telephone: +43 1 890 63 11